Terms and Conditions

REGISTRATION

User shall avail Services offered by Turbo Fleet Aggregator Private Limited only on completion of registration as a User either through its Website/ App. All applications for registration shall satisfy the eligibility criteria and be supported by necessary documentation provided under ANNEXURE B. Satisfying the eligibility criteria required to become a User shall not automatically give an applicant the right to avail the Services. Acceptance of the registration is subject to approval by Turbo Fleet Aggregator Private Limited at its sole discretion. Turbo Fleet Aggregator Private Limited reserves the right to examine and verify the authenticity of the documentation provided by the Users. By submitting the necessary documents through App, Website or in physical form, it is deemed that the User gave consent to conduct background check by our partners.

TERMS OF USE

Booking and Usage of Services

All bookings to avail Services through the Website or App must be made exclusively by the User. The User is prohibited from making bookings on behalf of or for the benefit of any other person or corporate entity. Any violation of this term will constitute a material breach of these terms and conditions, rendering the User liable for all consequences arising from any acts or omissions by the actual user of the Vehicle. Additionally, if the User contravenes this provision, they shall be subject to any penalties imposed by Turbo Fleet Aggregator Private Limited, without prejudice to Turbo Fleet Aggregator Private Limited’s right to terminate the User’s registration. All bookings are processed on a first-come, first-serve basis. Turbo Fleet Aggregator Private Limited does not guarantee the availability of any specific Vehicle at a given time. The User must pay the applicable fees prescribed by Turbo Fleet Aggregator Private Limited for availing the Services. Any extension of the initial rental period will be subject to the availability of the Vehicle in question.

Vehicle Pick-Up and Return

The pre-booked Vehicle shall be picked up by the User from the designated Turbo Fleet Aggregator Private Limited parking location, or any other destination as specified, after verifying their identity and completing the requisite formalities. The booking time will commence from the moment the User takes possession of the Vehicle. The User is responsible for thoroughly inspecting the Vehicle prior to taking possession. Any damages or malfunctions must be reported to Turbo Fleet Aggregator Private Limited immediately, failing which the User may be held accountable for any consequences. Upon the conclusion of the booking, the Vehicle must be returned to the location designated by Turbo Fleet Aggregator Private Limited, or as specified by the User during booking. The User must return the Vehicle in the same condition as received, except for normal wear and tear, and must return all documents provided, including the registration certificate, insurance certificate, etc. Any damages or repairs incurred due to the User's use of the Vehicle shall be at the User's expense. Additionally, Turbo Fleet Aggregator Private Limited reserves the right to impose a penalty for each day of delay in returning the Vehicle.

User Responsibility

From the moment the Vehicle is picked up until its return, all risks associated with the custody of the Vehicle lie with the User, including safeguarding the Vehicle from external threats such as weather conditions or human intervention. The User is strictly prohibited from allowing third parties to use the Vehicle.

The User is responsible for operating the Vehicle in full compliance with all applicable laws and only within the designated area specified in the booking. All safety standards, including speed limits and child restraint laws, must be followed. In case of theft of the Vehicle or its parts, the User must immediately report the incident to Turbo Fleet Aggregator Private Limited and file a complaint with the nearest police station. The User will be held responsible for any inaccuracies or misstatements in the complaint and may face legal consequences. The User is also responsible for the safety of all equipment provided with the Vehicle, including but not limited to helmets and GPS systems. Any lost equipment will be charged to the User at Turbo Fleet Aggregator Private Limited’s discretion.

Users are fully responsible for their personal belongings. If a User leaves personal items in a Vehicle after the completion of a booking, Turbo Fleet Aggregator Private Limited will attempt to retrieve the items on a “best-effort” basis, provided the User notifies Turbo Fleet Aggregator Private Limited within 90 minutes of returning the Vehicle. However, Turbo Fleet Aggregator Private Limited is not liable for any loss or damage to such belongings.

The User is responsible for maintaining the confidentiality of their Turbo Fleet Aggregator Private Limited account details, including passwords and PINs, and must not disclose this information to third parties. The User shall be held accountable for any unauthorized use of such information, including associated costs or damages. Should the User suspect that a third party has gained unauthorized access, they must promptly inform Turbo Fleet Aggregator Private Limited and change their password or PIN immediately.

This list of responsibilities is indicative and not exhaustive. Turbo Fleet Aggregator Private Limited reserves the right to impose additional obligations at its sole discretion.

Reporting of Accidents, Damages, and Vehicle Failures

In the event of a Vehicle breakdown or failure, the User must notify Turbo Fleet Aggregator Private Limited immediately. If the failure or breakdown was not due to the User's negligence or default, Turbo Fleet Aggregator Private Limited may provide a replacement Vehicle, subject to availability. However, if the breakdown or failure is attributed to the User’s actions, they will be responsible for all towing, repair, and related costs.

All accidents, damages, and any summons or notices from authorities (police, courts, etc.) related to incidents involving the Vehicle while in the User’s custody must be reported to Turbo Fleet Aggregator Private Limited within one hour. A detailed written report of the incident must also be provided by the User.

In the case of an incident resulting in damage to third-party property or persons, the User is required to file an official police report, submit a jointly agreed statement, complete Turbo Fleet Aggregator Private Limited’s incident report form, and cooperate fully with Turbo Fleet Aggregator Private Limited in obtaining the following information:

Accident Investigation and Liability

The User agrees to fully cooperate with Turbo Fleet Aggregator Private Limited, as well as any appointed claims adjustment services, in conducting investigations related to any incidents or accidents involving Turbo Fleet Aggregator Private Limited’s vehicle during its use by the User. The User shall provide complete assistance to Turbo Fleet Aggregator Private Limited in the investigation and defense of any claims or legal proceedings initiated by or against Turbo Fleet Aggregator Private Limited. During the investigation, the User's account with Turbo Fleet Aggregator Private Limited may be temporarily suspended until the matter is resolved.

In the event of any accident or damage, any liabilities arising from an out-of-court settlement undertaken by the User with third parties, without the prior written consent of Turbo Fleet Aggregator Private Limited, shall be solely the responsibility of the User.

Should any damage occur to the Vehicle while under the User's control, Turbo Fleet Aggregator Private Limited reserves the right to charge the User for the cost of repairs not covered by the Company’s insurance, as well as any loss of revenue incurred due to the Vehicle's unavailability. Furthermore, if any accident or damage is caused by the User’s breach of these terms or any applicable law, the User shall be liable for the full cost of repairs, compensation for damages to third parties, and any payments required for compensation to the victims.

Insurance and Liability

If the User fully complies with the terms and conditions of Turbo Fleet Aggregator Private Limited’s policies, the company will provide primary third-party liability protection, to the extent covered by Turbo Fleet Aggregator Private Limited’s insurance, for any claims or liabilities that arise during the User's use or operation of the Vehicle. The User will be responsible for any deductible charges resulting from their own default, as determined solely by Turbo Fleet Aggregator Private Limited. If the claims or losses exceed the insurance coverage obtained by Turbo Fleet Aggregator Private Limited, the User will be responsible for the excess amount.

Turbo Fleet Aggregator Private Limited is not responsible for any damage to, loss, or theft of personal property belonging to the User, their co-passengers, or third parties, under any circumstances. The liability protection only covers third-party claims for bodily injury, death, or property damage, excluding damage to the Vehicle itself, arising from the use of Turbo Fleet Aggregator Private Limited’s Vehicle as per the terms and conditions and the Applicable Laws. The benefits provided under these terms are limited to the extent of Turbo Fleet Aggregator Private Limited’s insurance coverage. Turbo Fleet Aggregator Private Limited will not be liable for any indirect, special, punitive, or consequential damages (including lost profits) resulting from or related to the Vehicle, its use, or these terms and conditions.

Cancellation of Bookings, Refund and Reimbursements

All bookings made via the Website/App must be cancelled through the same platform. Users may also cancel bookings by contacting Turbo Fleet Aggregator Private Limited’s helpline, provided that the User properly identifies themselves and furnishes necessary booking details. Upon verification of the User’s identity and booking information, and upon confirmation of the cancellation request, Turbo Fleet Aggregator Private Limited will notify the User of the cancellation in accordance with its Cancellation, Refund, and Reimbursement Policy

Refunds for cancellations will be processed subject to applicable deductions as per Turbo Fleet Aggregator Private Limited’s Cancellation, Refund, and Reimbursement Policy. Reimbursements for any costs incurred by the User without the prior approval of Turbo Fleet Aggregator Private Limited will not be honored.

PROHIBITED USE

Turbo Fleet Aggregator Private Limited strictly limits the use of its Vehicles to the registered User for personal purposes only. Users are prohibited from allowing or authorizing any other person(s) to operate the Vehicles or take custody of them. Vehicles must remain within the Designated Area and cannot be used in excess of their seating capacity. Additionally, the Vehicles are not to be used for races, exhibitions, contests, or stunts, nor for towing, pushing, or propelling other vehicles or objects. Any use that causes undue wear and tear or damages to the Vehicles is strictly prohibited.

Vehicles may not be used in connection with any anti-social or criminal activities, and Users must not engage in any activities that violate Indian law, including traffic laws, rules, and regulations. Furthermore, Vehicles must not be operated under the influence of intoxicants or mind-altering substances.

Users are forbidden from attaching external fixtures or fittings or tampering with the Vehicle in any way, including any modifications to Turbo Fleet Aggregator Private Limited’s branding. Additionally, Users must not carry:
1. Weapons, sharp or inflammable objects that could damage the Vehicle or endanger human life;
2. Items or objects deemed illegal under Indian law;
3. Items that compromise the stability, safety, or performance of the Vehicle and/or its passengers.

The sharing or use of the Vehicle by minors is strictly prohibited. Users must not allow minors, or any unauthorized person, to operate or use the Vehicles. Violation of this clause may result in legal action, including civil or criminal penalties, against both the User and the minor involved.

This list of prohibitions is indicative but not exhaustive. Turbo Fleet Aggregator Private Limited reserves the right to identify any use of the Vehicle as inappropriate and prohibited at its sole discretion. Any use deemed unreasonable, illegal, unethical, or inappropriate by Turbo Fleet Aggregator Private Limited is considered a material breach of these terms and conditions. Users are solely responsible for any consequences, including penalties, damages, losses, or injuries to themselves or third parties, resulting from the misuse of the Vehicles. Turbo Fleet Aggregator Private Limited will not be held liable for any such consequences.

Without prejudice to its legal rights, Turbo Fleet Aggregator Private Limited reserves the right to terminate or suspend the User’s registration, withdraw services, or levy penalties if the User engages in any prohibited use of the Vehicles.

Representations and Warranties

The Users shall not attach any external fixtures or fittings to the Vehicle nor tamper with the Vehicle in any manner whatsoever including but not limited to tampering of Turbo Fleet Aggregator Private Limited’s branding on the Vehicle and its parts. Users are prohibited from carrying the following items on the Vehicles:
(i) Weapons or any sharp or inflammable objects which may cause damage to the Vehicle or endanger human life;
(ii) Any item/object whose possession has been deemed illegal as per Indian Law;
(iii) Any item or object which compromises the stability, safety or performance of the Vehicle and/or the passengers.

Turbo Fleet Aggregator Private Limited explicitly prohibits

using/sharing of Vehicle with minor/children. Vehicles shall be used exclusively by the Users for their personal use only. Users shall not allow/authorize any other person/(s) to use or operate the Vehicles or act as a custodian thereof including but not limited to minors under the Laws of India. In case of any breach/violation of this clause appropriate legal action including civil or criminal action can be taken at the sole discretion of Turbo Fleet Aggregator Private Limited against said User and against minor found using Vehicle. The above list is only indicative and not exhaustive. Turbo Fleet Aggregator Private Limited reserves the right at its sole discretion to identify any activity/ use as inappropriate and prohibited. Any unreasonable, unwarranted, illegal, unethical or inappropriate use of a Vehicle except as expressly permitted hereunder, and as determined appropriate by Turbo Fleet Aggregator Private Limited in its sole discretion, shall be deemed a material breach of these terms and conditions. The Users shall be solely responsible for any unfortunate consequences (including but not limited to penalties, damages, losses, injuries to self and third parties) arising from the use of the Vehicles and Turbo Fleet Aggregator Private Limited in no manner whatsoever shall be responsible for the same. Without prejudice to its rights, claims and contentions under the law and equity, Turbo Fleet Aggregator Private Limited reserves to terminate/suspend the Users’ registration and/or withdraw Services rendered to the User and/or levy a penalty, in the event Users indulge in using/operating the Vehicles in a manner prohibited by Turbo Fleet Aggregator Private Limited.

CANCELLATION AND TERMINATION OF REGISTRATION

The User’s registration with Turbo Fleet Aggregator Private Limited will remain valid and effective unless specifically cancelled or terminated by Turbo Fleet Aggregator Private Limited. Without prejudice to its rights, remedies, and claims under the Applicable Laws, Turbo Fleet Aggregator Private Limited reserves the right to cancel or terminate the User’s registration for any breach of these terms and conditions, including but not limited to false representations and warranties or violations of Applicable Laws. Turbo Fleet Aggregator Private Limited may, at its sole discretion, allow the User an opportunity to rectify any breach within a prescribed period. However, such an allowance shall not be interpreted as a waiver of Turbo Fleet Aggregator Private Limited’s rights, claims, or legal remedies under law and equity.

INDEMNITY AND LIMITATION OF LIABILITY

The User agrees to indemnify, keep indemnified, and hold harmless Turbo Fleet Aggregator Private Limited, its directors, officers, employees, agents, and representatives from and against any actions, suits, complaints, proceedings, damages, losses, costs, expenses (including reasonable attorney's fees and court costs), fines, penalties, claims, or liabilities incurred as a result of:
(a) Any breach by the User of these terms and conditions, including its representations, warranties, or obligations;
(b) Any act or omission by the User that causes personal injury (or death) or damage to tangible or intangible property (including loss of use) to any third party.

The User acknowledges that Turbo Fleet Aggregator Private Limited shall not be liable for any direct, indirect, special, punitive, or consequential damages arising from:
(i) The provision of its Services, or
(ii) The User's use of or inability to use the Services.
The total liability of Turbo Fleet Aggregator Private Limited under these terms and conditions shall not exceed the total fees paid by the User for the Services in question.

FORCE MAJEURE

In the event that either Party is delayed, prevented, restricted, or otherwise unable to fulfill its obligations under these terms and conditions due to Force Majeure, the affected Party shall, upon providing prompt written notice to the other Party, be excused from the non-performance of its obligations. The affected Party shall not be held liable for any delay or failure to perform caused by the Force Majeure event.

PRIVACY AND DATA PROTECTION

Turbo Fleet Aggregator Private Limited respects the privacy of its Users. By using the services, the User agrees that their Personal Information may be utilized or shared with third parties in the following circumstances: (i) to comply with mandatory legal or statutory disclosures; (ii) for reporting incidents or accidents to hospitals, friends and family, police, and governmental authorities; (iii) to provide assistance in the event of an accident or hospitalization, including coordination with locals, police, social workers, mechanics, hospitals, and relatives or friends as necessary; (iv) for promotional purposes; and (v) to analyze User patterns to enhance the User experience and business offerings.

To prevent Vehicle theft, Turbo Fleet Aggregator Private Limited collects the location of each Vehicle in the field, which may allow the identification of the User’s location at any given time. Turbo Fleet Aggregator Private Limited also reserves the right to store, process, and use the User’s Personal Information as necessary for the administration and implementation of these terms and conditions and the User’s use of the Vehicles.

If third-party services are utilized, Turbo Fleet Aggregator Private Limited may share the User’s Personal Information with those providers to the extent necessary for the fulfillment of such services. The User’s Personal Information may also be provided to third parties to offer individualized services, enhance business operations, improve the overall User experience, and deliver customized information.

The User has the right to object to the sharing of their data and may request complete deletion of their data from Turbo Fleet Aggregator Private Limited’s database. However, under such circumstances, Turbo Fleet Aggregator Private Limited reserves the right to terminate the User’s registration and delete the User’s account.

GOVERNING LAW AND JURISDICTION

These terms and conditions shall be governed by the laws of India. Subject to Clause XI, any disputes arising between the Parties concerning these terms and conditions shall be subject to the exclusive jurisdiction of the courts in Bangalore.

DISPUTE RESOLUTION

In the event of any dispute between the Parties, they shall first attempt to resolve the issue amicably within 15 (fifteen) days from the date of raising a notice of dispute to the other Party. If the amicable resolution is unsuccessful, the Parties shall refer the matter to arbitration in accordance with the Arbitration and Conciliation Act, 1996. The arbitration panel shall consist of a sole arbitrator mutually agreed upon by the Parties. The venue for arbitration shall be Bangalore, and the language of the arbitration proceedings shall be English.

MISCELLANEOUS

Non-Assignability:

The rights and obligations of the User under these terms and conditions are not assignable or transferable, in whole or in part. Any attempt to transfer these rights or obligations without the written consent of Turbo Fleet Aggregator Private Limited shall be void and have no effect.

Assignment by Turbo Fleet Aggregator:

Turbo Fleet Aggregator Private Limited reserves the right, at its sole and absolute discretion, to assign its rights and obligations under these terms and conditions to an affiliate or another entity in connection with a corporate transaction or otherwise.

Severability:

If any clause or provision of these terms and conditions, or the application of such clause or provision, is held invalid by a court of competent jurisdiction, the remainder of these terms and conditions, and the application of such clause or provision to persons or circumstances other than those held invalid, shall not be affected.

Waiver:

A waiver by Turbo Fleet Aggregator Private Limited of any term or condition of these terms and conditions at any one instance shall not be deemed or construed to be a continuing waiver of such term or condition for the future or any subsequent breach thereof.

No Partnership or Agency:

Nothing in these terms and conditions shall be deemed to constitute a partnership or agency between the Parties for any purpose. Turbo Fleet Aggregator Private Limited shall render all Services as an independent contractor, and it is intended that the obligations under these terms and conditions shall always be maintained and performed on an arm's length basis.

ANNEXURE A- DEFINITIONS

In these terms and conditions, unless repugnant to the context thereof, the following terms shall have the meanings ascribed to them hereunder:

• App/Application:

  Turbo Fleet Aggregator Private Limited’s software application available on iOS and Android operating systems.

• Applicable Law:

  Includes all statutes, enactments, acts of legislature or parliament, ordinances, rules, bye-laws, regulations, notifications, guidelines, policies, directions, directives, and orders, requirements, or other governmental restrictions or any similar form of decision of, or determination by, or any interpretation, policy, or administration of, any government, statutory authority, tribunal, board, or court having jurisdiction over the matter in question in India.

• Turbo Fleet Aggregator Private Limited:

  Shall mean Turbo Fleet Aggregator Private Limited, a company incorporated in India and having its office at 803-B, 8th Floor, Unitech Arcadia, Sector 49, Gurugram, Haryana 122018.

• Cancellation, Refund and Reimbursement Policy:

  The policy formulated by Turbo Fleet Aggregator Private Limited from time to time regulating the terms of cancellation of bookings, refunds, and reimbursements of monies to the Users.

• Fees:

  The fees to be paid by the User, including any refundable security deposit towards availing the Services, as may be determined by Turbo Fleet Aggregator Private Limited in its sole discretion from time to time.

• Force Majeure:

  Shall mean and include fire, flood, earthquake, elements of nature, epidemics, or quarantine restrictions, acts of God or terror; riots, civil disorders, rebellions, revolutions in any country; strikes, lockouts, or any other similar cause beyond the reasonable control of a Party, not reasonably foreseeable, not caused by acts or omissions of the Party affected, and that could not have been avoided through a workaround plan which prevents the Party from discharging its obligations under these terms and conditions.

• Personal Information:

  The name, address, contact numbers, email ID, gender, age, driving license details, address proof, identity proofs, device location, internet protocol address, and other data shared by the User with Turbo Fleet Aggregator Private Limited.

• Services:

  The various types of vehicle rental and ancillary services provided by Turbo Fleet Aggregator Private Limited.

• User:

  In the case of a natural person, the individual who registers with, avails the Services of, and uses/operates the Vehicles of Turbo Fleet Aggregator Private Limited; and in the case of a body corporate, shall mean the body corporate which registers with and avails the Services of Turbo Fleet Aggregator Private Limited and all natural persons who use/operate the Vehicles of Turbo Fleet Aggregator Private Limited.

• Vehicle:

  All vehicles used for the purposes of rendering the Services owned or under the control and possession of Turbo Fleet Aggregator Private Limited.

• Website:https://turbo-ev.in

ANNEXURE B- ELIGILIBILTY CRITERIA AND SUPPORTING DOCUMENTS

Eligibility Criteria
1. Users must be above the age of 18 (21 years of age for certain categories of Vehicles).
2. Users must possess a valid driver’s license issued by the Government of India to operate the Vehicle, unless otherwise specified under the vehicle rental guidelines.
3. Users must provide sufficient identity, age, and address proof.

Supporting Documents
1. Proof of Identity (e.g., Aadhar card, passport, voter ID)
2. Proof of Age (e.g., birth certificate, educational certificate)
3. Proof of Permanent Address (e.g., utility bill, bank statement)
4. A valid Driver’s License to operate the Registered Vehicle
5. Recent color photographs (size specifications may be provided if necessary)